Privacy Policy & Terms of Service

Last updated: April 2025

1. Who We Are

Ren Coaching is a coaching practice led by Irena Sinclair (ECF-certified life and business coach). Website: rencoaching.life. Contact: [email protected].

2. What Data We Collect

When you place an order or complete the questionnaire, we collect: your name, email address, age, country of residence, goals, and concerns. Payment data is processed exclusively through Stripe — we do not store card details.

3. How We Use Your Data

Your data is used to: deliver your report and materials by email; conduct coaching sessions; improve the quality of our services. We do not sell or share your data with third parties, except Stripe (payment processing) and email delivery services.

4. Data Retention

Data is stored on secure servers. You may request deletion of your data at any time by writing to [email protected].

5. Refund Policy

As services are digital and personalised, refunds are only available before questionnaire processing begins. Once a report has been delivered, refunds are not available. For all queries: [email protected].

6. Payments

All payments are processed through Stripe. Ren Coaching does not store card details. Transactions are protected by SSL encryption.

7. Cookies

This site uses technical cookies required for operation. Analytics cookies are used in anonymous mode to improve the site experience.

8. Your Rights

You have the right to access, correct, and delete your personal data. To exercise these rights, write to [email protected].

9. Contact

For all privacy-related questions: [email protected]